LEGAL / REFUNDS
Refund & Cancellation Policy
1. Overview
This policy explains how cancellations and refunds work for digital marketing services offered by MARCIAS MELORA LLC. A signed statement of work or accepted proposal may add engagement-specific terms; if there is a conflict, the written engagement terms control for that project.
2. Monthly retainers
Social, SEO, advertising management, content, email, website support, and analytics retainers typically renew on a monthly cycle. Either party may cancel a retainer with written notice at least fourteen (14) days before the next billing date, unless the statement of work sets a different notice period.
Fees already paid for a billing period that has started are generally non-refundable once work for that period has begun (planning, drafting, posting, optimization, or reporting). Unused future periods that have not been billed will not be charged after a valid cancellation.
3. Project work (including strategy)
Project engagements such as Digital Marketing Strategy often require a deposit to reserve capacity. Deposits are applied to the final invoice. If you cancel before work starts, we may refund the deposit minus a reasonable administrative fee for scheduling and intake, disclosed in the proposal when applicable.
If you cancel after work has started, you remain responsible for fees for work completed and approved milestones, plus non-recoverable third-party costs incurred with your approval. We will provide a summary of completed work and any remaining balance or credit.
4. Ad spend and third-party fees
Advertising spend charged by platforms (Google, Meta, and others), email service provider fees, stock asset licenses, and similar third-party costs are paid by you to those providers or reimbursed to us if we advance them with your approval. Those amounts are not refundable by Marcias Melora; seek refunds from the third party according to their policies.
5. Quality and revision window
Scoped packages include the revision rounds stated in the service description or statement of work. Additional revision rounds may be billed. Dissatisfaction with marketing performance outcomes (rankings, leads, ROAS) is not by itself grounds for a refund when we delivered the agreed scope in good faith, because outcomes depend on factors outside our sole control.
If deliverables materially fail to match the written scope, contact us within seven (7) days of delivery. We will either correct the gap at no additional service fee or discuss a partial credit proportional to the undelivered portion.
6. How to request cancellation or a refund
Email getintouch@marciasmelora.com with your business name, invoice number, engagement type, and reason. We typically respond within five business days. Approved refunds are issued to the original payment method within ten to fifteen business days after approval, subject to payment processor timelines.
7. Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue directly. Unfounded chargebacks may result in suspension of services and collection of amounts owed plus processor fees where permitted by law.
8. Contact
MARCIAS MELORA LLC
2016 S Stewart Ave, Springfield, MO 65804-2523, United States
Email: getintouch@marciasmelora.com
Phone: +1 (816) 451-0267